# The Workevo Glossary

Here are the words you often see when you use Workevo:

**Form**

The form helps you collect contact information.

**Company**

The company's feature allows you to group all your users from one company so you can filter and message them more easily.

**Contact Details**

All your data on a contact, updated in real-time on a single page for that user in contact.

**Contact Details**

An overview of your data about contacts within a company - updated in real-time - so you can see your entire history and current status with the company.

**Contact list**

Contacts are the place to store all your contacts.

**Contact**

Contacts in Workevo are your customers (or potential customers) identified via an email address or phone number.

**Card**

Applied to a group of people who have the same problem or a specific topic, you can easily categorize or use them to run automation in Workevo.

**Properties**

It allows you to classify customers based on customer information by contact information.

**Email**

You can send an email from the contact immediately or set up an auto-send email whenever and fit specific criteria. You can handle email replies in the app in one place.

**Email template**

Also known as an "Email Template", Workevo provides you with standard email templates. We have a simple, personal design and focus on the message you want to convey. You can also create your templates to control the look and feel of the email entirely.

**Event**

A variety of data that users manipulate on your site so you can use them to help take care of your customers more quickly and conveniently.

**Note**

A short message designed to share updates and quick tips.

**Activate (In automation)**

"Activation" is the condition to start an automation.

**Action (In automation)**

"Actions" are actions that will be performed after the automation conditions are met.

**Save the email template.**

A saved answer to a common question your customers ask. Saved replies can help speed up your response time.

**Segmentation**

A group of contacts defined by the rules (or filters) you set. Contacts are automatically added to the segments each time the contact matches the state.

**Session**

Tells you about user behavior on your Website or any of our Workevo tracking-enabled media.

**Fill**

Enrich information about contacts from our database to get to know your contacts or customers better.

**Submissions (In the form)**

Tells you how many times your form has been submitted.

**Tracking Code**

Help you track your contacts automatically.

**Personalized card**

These personal cards act as placeholders in your mail, retrieving unique information from personal contact records such as (their name, email address, or location).

**Working space**

It is in your work area.